Answers, before you have to ask.
6 answers about tickets, chat, and service status. Start typing; results filter as you go.
Getting help
What is the fastest way to reach support?
Use the chat bubble on any page for quick questions. For anything that needs files, steps to reproduce, or a paper trail, open a ticket so the history stays in one place.
Do I need an account?
No. Tickets and chats work without an account. A ticket gives you a private link instead of a password, so keep that link somewhere safe.
Tickets
I lost my ticket link. What now?
Open a new ticket with the same email address and mention your old ticket ID if you have it. The link cannot be recovered because only a fingerprint of it is stored.
Will I get an email when you reply?
Not yet. Replies appear on your private ticket page, so check back there. Email notifications are planned.
What do the ticket statuses mean?
Open: waiting for us. Pending: we replied and are waiting for you. Resolved: we think it is fixed; reply to reopen it. Closed: archived.
Service status
How often is the status page checked?
Every monitored service is checked automatically about every five minutes. The bars show the share of successful checks per day for the last 90 days.
No answer matches “”
Ask a person instead. Chat is quickest for short questions; a ticket keeps a written record.
Still stuck?
A person reads every ticket and chat message.